Responsible Gaming

Gaming Should Be Entertainment

At MrQ, we believe gambling should only ever be viewed as entertainment—never as a way to earn money or solve financial problems. When you play at our casino, you're paying for the entertainment experience, just as you would for any other leisure activity.

Please only gamble with money you can afford to lose and set realistic expectations about your chances of winning.

Age Verification

MrQ is only available to players aged 18 years and over in Great Britain, or the legal gambling age in your jurisdiction, whichever is higher.

We take age verification seriously and reserve the right to request proof of age at any time. Playing whilst under the legal age is illegal and we actively work to prevent underage gambling.

If you are under 18, please do not use this site.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Be aware of these warning signs:

• Constantly thinking about gambling or planning your next session
• Needing to gamble with increasing amounts of money to get the same excitement
• Unsuccessful attempts to cut back or stop gambling
• Chasing losses—gambling more to try to recover money you've lost
• Hiding your gambling from friends, family, or loved ones
• Gambling to escape problems, stress, or negative emotions
• Borrowing money or using credit to gamble
• Gambling affecting your work, relationships, or education
• Experiencing anxiety or irritability when you can't gamble
• Neglecting personal care, hobbies, or responsibilities

If you recognise any of these signs in yourself or someone you know, please reach out for support immediately.

Self-Help Tools at MrQ

We provide a range of tools to help you stay in control of your gambling:

Deposit Limits

Set a maximum amount you're willing to deposit within a chosen time period (daily, weekly, or monthly). Once reached, you won't be able to deposit further funds until the period resets.

Loss Limits

Set a maximum amount you're comfortable losing over a chosen period. Once reached, your account will be temporarily restricted.

Reality Checks

Enable pop-up reminders during your gaming sessions to help you track how long you've been playing and stay aware of time passing.

Session Time Limits

Set a maximum duration for your gaming sessions. You'll be reminded when your time is running out.

Self-Exclusion

If you need a break from gambling, you can self-exclude from MrQ for a period of your choosing (minimum 24 hours). During this time, you won't be able to access your account or place bets.

To access these tools, log into your MrQ account and visit your Responsible Gaming settings.

Get Help & Support

If you're concerned about your gambling or that of someone else, professional support is available:

United Kingdom

• GamCare – Free support and advice for problem gambling. Phone: 0808 8020 133 (free and confidential)
• GamStop – The National Self-Exclusion Scheme for online gambling in Great Britain. Self-exclude from all regulated online casinos at once.
• Gamblers Anonymous – Free peer support meetings across the UK. Visit www.gamblersanonymous.org.uk

Other Countries

• Australia: Gambling Help Online – Free counselling and support
• Canada: Responsible Gambling Council – Resources and support services
• United States: National Council on Problem Gambling – Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – Gambling support and information

If You Need Help, Reach Out Today

Seeking help for problem gambling is a sign of strength, not weakness. Whether you need advice, counselling, or support, help is available and completely confidential.

Don't wait—contact one of the organisations above if you're struggling with gambling. Your wellbeing matters to us.

Contact MrQ

If you have questions about responsible gaming tools or need additional support, please contact our customer support team at MrQ.

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